FAQ
Most frequent questions and answers
COMPANY
Our lenses are shipped from Amsterdam, Netherlands to the world
Menu
Our lenses are shipped from Amsterdam, Netherlands to the world
If you are a first time user, please read our instructional step-by-step guide.
The lenses are made under FDA regulations and there is strict quality control performed at every step of the manufacturing process from materials, processing and testing to packaging. Our lenses are also CE and ISO certified. They are safe to wear as long as your contacts are properly used and cared for. You can visit your eye care professional for a contact lens fitting. Just like regular contact lenses, color contacts are not bad for your eyes if you follow the correct procedures for insertion, removal, cleaning and maintenance.
We are sure you’ll love them! But if there is something wrong use our Whatsapp Chat for support. Customer satisfaction is our top priotity.
These are yearly lenses, meaning they last up to 1 year with care. Make sure to clean your lenses weekly even if you aren’t using them to ensure they last as long as possible.
Be sure to soak them in contact lens solution for about 8 hours before first use. If they irritate your eyes, you may be inserting them on the wrong side, so turn the lens inside out, clean it with solution and try inserting again. If this still does not work, let the contact soak in solution and try again a few hours later. If you have exhausted all options and the lenses are still irritating, please contact us via the Whatsapp Chat.
Before each use, clean the lenses with contact lens solution and replace the solution in the lens case after each use. Remember to change solution regularly (weekly or every 3-4 days) even if you are not wearing the lens.
Our lenses are all currently nonprescription but we are looking into adding prescription soon. However, we do have customers that wear our lenses under their glasses!
Yes, you can use our Paypal option to either pay through Paypal or pay with a credit card through Paypal’s guest checkout. At checkout, just click through the Paypal option until it takes you to Paypals page, then click the “Checkout with Visa or Debit” at the bottom of the Paypal page and you can checkout as a guest.
There are a number of reasons your card may have been declined, such as an incorrect billing address. The ‘billing address’ is the address that is connected to your credit card, and may be different than your ‘shipping address’. Next, insufficient funds. Your card may not have enough money to complete the purchase. Your bank processor may have declined it. This is a fairly generic response that many issuing banks will send back when declining a transaction. The transaction may be declined due to a high level of recent activity on a card, a lack of matching AVS information, a card being over its limit, or a range of other reasons which only the bank knows. Please contact us va Whatsapp Chat if you have tried all solutions and are still unable to complete your purchase.
Yes, our webstore is Level 1 PCI DSS compliant. PCI DSS stands for The Payment Card Industry Data Security Standard (PCI DSS) which is an information security standard for organizations that handle credit card and debit card information. We use this standard to ensure you have peace of mind when shopping from our site. Read more information about this here.
Typically, it takes less than 2 weeks. We ship from Amsterdam, Netherlands.
Free Standard Shipping
EU : 2 – 3 days
UK : 2 – 3 days
US : 3 – 6 days
If you chose the basic shipping option, “Standard Shipping”, then your order will not have a tracking code but you can view our shipping policy for estimated delivery times.
“Express Shipping” is possible, just contact us via Whatsapp Chat.
In order to cancel or modify your order, you must send us an email before we ship out your order. If you email us in time explaining your needs, we can help you modify or cancel your order. Or send us a message via Whatsapp Chat.
